FAQs

Below are a list of frequently asked questions.  Click the question bar to reveal the answer.

How do I get a price?

Please contact Customer Service for additional pricing information via telephone at +1 (203) 830-4000 Monday thru Friday between 8:00 AM and 5:00 PM Eastern Time. You may also email: customerservice@bedoukian.com.

How do I get a catalog?

We no longer print a catalog. By having an i-catalog, you are easily able to access our product information anywhere,and it is also easier to find information. Our i-catalog also helps us reduce our impact on the environment since we use less paper and there is less waste when we update our catalog.

What is Bedoukian’s return policy?

Returned goods must be authorized by our Customer Service Department. Notification must be received within 14 days of receipt. We do not accept broken containers, materials involved in a bankruptcy sale or deteriorated due to improper storage, heat or cold. Goods may not be returned for credit unless approved by Customer Service, and then only in strict compliance with return shipment instructions.

How quickly will I receive my order?

Most orders will be processed and shipped within two to three business days and the time to ship varies depending on the delivery address. The lead-time for large quantities or special packing requirements may also affect this timing. The Customer Service Department will provide your delivery date when your order is confirmed.

How do I get a sample?

Please fill out our sample request form. You may also call us at +1 (203) 830-4000 any time Monday through Friday between 8:00 AM and 5:00 PM Eastern Time.

How do you ship my order?

Shipments are made from Danbury, CT, USA by common carrier, as we, in our sole judgment, may deem appropriate. In general, US domestic shipments are by Federal Express or UPS Ground and export shipments are by Federal Express Air. All shipments are FCA DANBURY CT INCOTERMS 2020.

Is there a minimum order requirement?

There are no minimum order requirements, however orders of less than one kilogram will incur a surcharge of $300 per item. Additional charges may apply for orders placed with special packaging requests.

How do I place an order?

Please call us at +1 (203) 830-4000. Our Customer Service Department is available Monday through Friday between 8:00 AM and 5:00 PM Eastern Time. You may also email: customerservice@bedoukian.com.

How do I find a product by CAS #?

Type in the CAS Number or the BRI Product # in the search bar found at the top of every page.

What are your Payment Terms?

Following credit approval, Net 30 days from the date of the invoice.

Who may place an order?

We only sell to businesses and universities. We will not ship direct to individuals.